Lazada.com Case Review

In recent months, Lazada.com has emerged as a strong competitor to Sulit.com as a popular online shopping destination.

What are the factors that have contributed to the success of Lazada in the Philippines?

What are the factors that have contributed to the success of Lazada in the Philippines?

Lazada was launched in early 2012 in the Philippines and other Asian countries such as Indonesia, Thailand and Vietnam by Rocket Internet GmbH, a German company, but has already made a lot of inroads in the sector.

As a testament to how popular Lazada has become, top local fashion brand Maldita recently started to offer its products through the online shopping portal. It has also received many positive reviews from satisfied customers who have tried shopping at the site and become converts to the convenience of online shopping. What are the factors that have contributed to the success of Lazada in the Philippines?

  1. Great Deals. Of course, this is basic to the success of any online shopping portal. As long as a site can offer products at steep discounts, it will continue to attract customers. A quick look at the products offered by Lazada shows that it offers as much as 30% to 50% discount off regular prices on selected products.
  2. Easy navigation. The Lazada site makes it easy to find the product that you want as it is organized by product category, price, brand and other factors specific to particular products, such as display size, storage capacity and operating system if you are searching for mobile phones or tablets. Of course, you can also use the search function to locate a product by typing in the product name in the search field.
  3. Regularly updated inventory. Lazada offers the newest products that people are searching for. For example, it offered the iPhone 5 several months before it was officially launched in the Philippines and at a price that was competitive with the current going rate for the smartphone.
  4. Easy purchase process. Buying from Lazada is very convenient, since all you have to do is click on the “Buy Now” button to place products in your shopping cart and then complete a brief registration that includes providing your contact details, and then check out to complete your purchase.
  5. Convenient Payment Methods. While most online shopping portals require you to pay only by credit card, Lazada allows buyers in Metro Manila and selected areas such as Bacolod, Iloilo, Davao and Tacloban the option to pay in cash when the agent delivers the order, which a lot of Filipinos prefer. Metro Manila customers receive their orders five working days after finalizing payments, and the delivery outside Manila takes a maximum of ten business days. Of course, they also accept Visa and MasterCard, or you can choose the Dragonpay option, which lets you pay by depositing the money online or over-the-counter, or through non-bank methods such as via LBC or SM payment counters.
  6. Free Shipping. Shipping fees are waived for orders totaling P1,000 and up.
  7. No questions asked refunds. If you are unhappy with your order, you can return it within seven days for a refund, no questions asked, at your own cost. If the product is defective or the wrong product is delivered, your delivery costs will also be refunded.
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Paul Agabin is the Founder and CEO of Wooka Interactive. He is an internet marketer based in the Philippines which deals with varied topics such as local industry news, seo strategies, content marketing, inbound marketing, social media management, website reviews, and the like. You can contact him at 0917-5069839.

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7 Responses to “Lazada.com Case Review”

  1. Zoe says:

    My friends and I have tried Lazada and encountered no problems :) I’m happy to have them around!

  2. Paul Agabin says:

    That’s great zoe! Most are happy with their transactions with Lazada.

  3. ferrrrr says:

    2014-06-25 22:45:10
    Your order has been passed to LBC with tracking number
    For more details on your shipment, please go to LBC, Track and Trace or Update shipping status or contact the shipping provider hotline.
    (24/7): 02-8585999 (within NCR); 1-800-10-8585999 (toll-free nationwide via PLDT)

    Until now 1 July 2014 the order is still an order. bad service and bad costumer service. not recommended.

  4. Erica says:

    I ordered from Lazada.com last August 22, 2014 and received an email that the item just arrived in their warehouse last August 27, 2014 and will be ready for shipping once cleared. So they are already delayed from their 5days max. I let it go, because they replied to me on my follow-up. Then the parcel was delivered and only to realized they sent me the wrong item. I ordered and paid for a 16gb usb and received an 8gb usb instead. I was due to sent the files to australia using that USB the next day so I can’t return it anymore. So I emailed them to issue me a refund because I paid for a 16gb USB since that’s all i can get for sure. No one from their customer service replied and when I contacted them in Facebook they just deleted the post where my inquiry was made… So bottom line is, LAZADA.COM is the worse online store I’ve encountered. I’ve been shopping online since 2012 and never have I encounter this much dismay. They even hide the 8gb text on the packaging using their barcode sticker. What a disappointment it has been dealing with them. Even the delivery guy was unprofessional complaining to me that his route for the day is very unorganized.

  5. gracemary says:

    umorder ako ng onmni neopad tablet sa lazada october 26 ngayom november 4 na wala pa rin, d ko alam kung lazada o yung taga deliver nila na 2go ang problema, sa website ng 2go sabi nung november 10 nakarating sa san fernando la union, hanggang ngayon d pa denedeliver sa munisipyo namin, kung ayaw nyo sumakit ulo nyo wag umorder sa lazada at wag na magpadala sa 2go para d sumakit ulo nyo.

  6. Maason says:

    Once your order is marked ‘Shipped’ hindi na po yan problema ng Lazada if matagal delivery. 2GO service is the problem. Base on my experience, delivery of the item usually takes 1-3weeks with 2GO with LBC it just comes in 2-3days I have tried once it did come the next day after my online order. I hope they got options to choose courier or leave message at purchase. My tip for you is, look for the item it says Sold and fulfilled by Lazada usually comes more faster than those you see with some vendor.

  7. D. Edwards says:

    Hello, everything is going nicely here and ofcourse every one is sharing data, that’s actually fine, keep up writing.

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